Position overview

Infor SunSystems is a modern, comprehensive financial accounting management solution designed to help international enterprises and fast-growing companies handle complex financial activities.

TRG is an Infor Gold Partner, and we believe this powerful solution can greatly benefit our customers and supercharge their digital transformation initiatives. Thus, we need an expert in application support like you.

You are passionate about delivering IT solutions that can help customers mitigate challenges and improve their key business processes. You strive to provide excellent customer service and often go out of your way to delight our customers.

You are the primary point of contact between our company and customers, the software expert. Your in-depth knowledge and diverse skill sets enable you to determine how to best support the clients. You take pride in your work and take the lead to ensure your projects will run according to plan.

What does a successful Application (SunSystems) Support Consultant look like?

 Post-implementation support (>75%)

You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.

You don't mind supporting customers whenever needed and be proactive in ensuring issues are promptly resolved and customers are happy.

• Diagnose, research, analyse issues related to platform, software functionality, configuration, and data
• Respond promptly to customers queries and feedback
• Diligently walk customers through a series of actions to resolve issues and advise improvements
• Follow up with customers to ensure all issues are fixed

Participate in Software implementation projects or deliver ad-hoc services

You can take part in the implementation project plans or deliver ad-hoc services.

• Business analysis and mapping
• System configuration
• Building reports
• End-user onboarding and training

What you need

• Have 1-2 years' experience in application consulting, or technical support or finance/ accounting role
• Have working experience relating to technology or at least 1 financial & accounting software system (SunSystems, NetSuite, Oracle PeopleSoft, Sage, QuickBooks, Xero, SAP, Microsoft Dynamics.)
• Have good knowledge of SQL syntax to query and analyze data
• Have capability to read and understand program’s logic using any programing language is an advantage 
• Have good knowledge of accounting principles and practices, reporting and analysis of financial data
• Fluent in English and Thai
• Experience in Infor SunSystems support is a plus
• Experience as a Customer Support Specialist or similar CS role is an advantage
• Experience using help desk software and remote support tools is an advantage
• Excellent problem-solving, negotiation, and interpersonal skills
• Pay attention to details
• Patience when handling tough cases
• BSs in Information Technology or Accounting/Finance or relevant diploma

Recruitment process

Apply directly via our Career page: https://careers.trginternational.com/ --> Do the Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> HR round --> Final round