Working location: TRG Office - 65-67 Le Hien Mai Street, Cat Lai Ward, Ho Chi Minh City, Vietnam

Position Overview

Our Operations team is looking for an HR Officer to join our growing TRG F&B team.

TRG F&B is passionate about delivering great coffee experiences and creating welcoming environments for both customers and employees. Behind every smoothly operated store is a strong team that keeps recruitment, onboarding, engagement, and day-to-day operations running efficiently.

As an HR Officer at TRG F&B, you will support the HR and Operations teams in maintaining smooth store operations through recruitment coordination, onboarding support, employee engagement activities, and administrative tasks. You will work closely with store teams and internal departments to ensure our people processes are organized, efficiently, and aligned with operational needs. Additionally, you will be responsible for ensuring the seamless, accurate delivery of Compensation and Benefits (C&B) processes, whilst simultaneously driving internal engagement initiatives

You enjoy working with people, staying organized, and supporting teams behind the scenes to ensure daily operations run effectively. Strong interest in F&B industry, communication skills, attention to detail, adaptability, and a proactive mindset will help you succeed in this role.

What You Do

1. Recruitment

• Source potential Barista and Intern candidates through job boards, social media platforms, universities, and hospitality community channels

• Screen incoming resumes and maintain an organized candidate pipeline for different store and office positions

• Coordinate interview schedules between candidates, recruiters, store managers, and related departments

• Post, update, and maintain recruitment advertisements across career platforms and social media channels

• Support recruitment activities at career fairs, hospitality events, coffee expos, and university engagement programs

• Assist in preparing onboarding documents, welcome kits, and orientation logistics for new hires

2. HR Operations & Employee Engagement

• Support internal communication and coordination between store teams and the HR department

• Assist in organizing employee engagement activities, internal events, and team-building initiatives

• Research and support the development of onboarding and operational training materials for Baristas and Interns

• Document HR and operational processes and suggest improvements to enhance workflow efficiency

• Assist in tracking attendance, employee records, and HR administrative documentation when required

• Stay informed on Vietnam labor regulations and HR best practices relevant to the F&B industry

3. Compensation & Benefits (C&B)

• Payroll: Accurately calculate monthly salaries, bonuses, allowances, deductions, and manage any compliance or policy violations.

• Insurance & Benefits: Administer and process all statutory social insurance, health insurance, and unemployment insurance procedures, ensuring employees receive their correct entitlements.

• Contract Management: Draft, issue, and manage the lifecycle of various employment contracts, including probationary, official, and freelance agreements.

• Data Integrity: Maintain up-to-date and highly confidential digital and physical personnel records, monitoring and updating data changes within the HRM IPOS system.

• Employee Relations & Support: Act as the primary point of contact for staff queries regarding salary, insurance, and company C&B policies. Resolve internal incidents and handle labor relations matter-of-factly as they arise.

• Please note: This role is required to work closely with both Accounting team and HR team.

What We Look For

1. General

• Education: Bachelor’s degree in Human Resources Management, Business Administration, or a related field.

• Minimum of 1–3 years of progressive experience within a human resources role, with proven hands-on experience in both TA and payroll/C&B administration (Experience in F&B industry is a plus).

• Solid understanding of local labor laws, statutory insurance frameworks, and payroll taxation principles.

• High proficiency in MS Office (particularly advanced Excel for payroll processing) and familiarity with HR Information Systems (HRIS).

• Basic understanding of survey methodologies and data analysis.

• Strong interpersonal and communication skills in both Vietnamese and English.

• Comfortable working in a fast-paced retail and F&B environment

• Experience handling sensitive employee relations issues with discretion and professionalism.

2. Skills and Competencies

• Numerical Accuracy: Exceptional attention to detail with an ability to process complex payroll data without errors.

• Communication & Presentation: Strong verbal and written communication skills, with the ability to explain complex C&B policies simply, and MC/host internal events confidently.

• Creativity & Organization: Ability to think outside the box for event concepts while managing strict timelines, budgets, and operational schedules.

• Empathy & Interpersonal Savvy: A supportive, approachable demeanor that encourages open communication and builds trust across all levels of the organisation.

What’s In It For You?

• Salary during the probationary period is 85% of the base salary.

• 12 paid days off on annual leave. Leave regulations are specified in the Internal Regulations of TRG F&B Company Limited and abide by the Labour Code.

• Please note that no paid annual leave will be granted during the probation period.

• Strong culture to support your learning and development and growth

• Access to internal training resources, online learning platforms, and our company library

• Multiple networking, collaboration, and training events each month

Recruitment process

Apply via the "Apply for this job" button on this job description --> Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> 1st round with HR --> Final round with Line Manager --> Offer