Position Overview

The Operations Executive is responsible for ensuring smooth and efficient daily operations of coffee store(s), including new store setup, operational readiness, and on-the-job staff training in line with company standards. This role covers end-to-end operational execution-spanning store operations, service quality, SOP compliance, branding consistency, and coordination with marketing, agencies, and partners. Acting as a key execution link, the role supports business growth by maintaining operational excellence while enabling effective campaigns, partnerships, and continuous improvement.

What You Do

1. Operations Management

• Oversee daily operations of assigned PJ’s location(s) in line with company standards and business objectives

• Work at least one (1) morning shift and one (1) night shift per month at each store to proactively identify and resolve operational issues

• Ensure consistent quality of coffee, beverages, pastries, and food across stores; conduct research and propose seasonal and annual menu updates

• Monitor operational performance, service quality, and customer experience; recommend and implement continuous improvements.

• Ensure full compliance with SOPs, hygiene, food safety, and operational policies; develop, update, and publish procedures as required.

• Gather feedback and ideas from store teams to improve operations and foster a positive, collaborative work environment

• Manage customer feedback across all platforms (IPOS CRM, Facebook, and other channels) within 24 hours, ensuring professional service recovery

• Represent PJ’s with a positive and professional image to baristas, GEMs, store managers, and customers

• Identify and report operational risks, issues, and execution gaps to management in a timely manner

• Prepare and submit required daily, monthly, and quarterly operational reports

• Attend and actively participate in management meetings and training sessions

2. Marketing & Partnership Execution

• Act as a key execution link between store operations, branding, marketing, and partnerships.

• Implement brand guidelines consistently across physical stores and communication channels.

• Coordinate with external agencies on: Brand positioning and branding guidelines, visual identity and tone of voice, content direction for digital and in-store channels

• Support development and execution of content strategies aligned with brand direction.

• Translate brand standards into practical and effective in-store execution.

• Support planning and execution of promotional and brand visibility campaigns at store level

• Ensure brand consistency across stores, online platforms, and promotional materials

• Serve as the primary contact point for partnerships with banks, organizations, and external partners.

• Coordinate execution of co-branding initiatives, joint promotions, and events at store level

• Ensure promotional materials and partnership offers are correctly implemented in stores

• Collect and report performance feedback from marketing and partnership campaigns to management

What we look for

1. Core competencies & skills

• Must possess problem solving skills based on operation data.

• Must possess resourcefulness & adaptability skills.

• Ability to understand fundamentals of business management, or be willing to learning basics of managing a business.

• Possess leadership skills is preferred.

2. Qualifications

• Experience in supervisor/ managerial role within hospitality or F&B industry is preferred

• Must have reliable means of transportation to and from the assigned stores.

• Ability to communicate through different communication channels, including email, phone, project manager software, IPOS CRM, IPOS HRM and conference calls (if necessary)

• Must understand, or be willing to learn, franchise-based systems and procedures

What's In It For You?

• Salary during the probationary period is 85% of the base salary.

• 12 paid days off on annual leave. Leave regulations are specified in the Internal Regulations of TRG F&B Company Limited and abide by the Labour Code.

• Please note that no paid annual leave will be granted during the probation period.

• Strong culture to support your learning and development and growth

• Access to internal training resources, online learning platforms, and our company library

• Multiple networking, collaboration, and training events each month

Recruitment process

Apply via the "Apply for this job" button on this job description --> Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> 1st round with HR --> Final round with Line Manager --> Offer