Technical Support

Ever thought of yourself directly supporting big names across the industries around the world like Starwood, RMIT or Mobifone to operate smoothly and bring them the maximum satisfaction? Join us now!
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Position overview

Our mission is to ensure our clients always function smoothly, efficiently without running into any technical issues. But errors do occur. That's when you come in and save the day.

As a Technical Support, you are representing our TRG brand when working with clients. Therefore, a strong customer service background is highly favourable as you will act as the initial point of contact for any queries, concerns, problems associated with software and systems.

The majority of your time will be dedicated to diagnosing problems experienced by our clients, troubleshooting and assisting them to overcome those challenges. The rest will be divided into writing procedural documents for both internal and external use and obtaining knowledge about TRG's software, services, tools to better respond and advise clients.

What does a successful Technical Support look like?

Master of software and operating systems with strong logical, analytical and critical thinking

  • Diagnose and resolve issues related to platform, software functionality, configuration, and data
  • Manage installation sources, services packs and patches provided by our software vendor and partner
  • Stay up-to-date with the latest software updates
  • Design and/ or provide support in creating training materials and procedural documentation

A client-centric mind and always on a lookout for better, more innovative ways to support customers

  • Respond promptly to customers queries and feedback
  • Communicate with customers to get to the root cause of their problems
  • Diligently walk customers through a series of actions to resolve issues and advise improvements
  • Follow up with customers to ensure all issues are fixed

What’s in it for you?

  • Independently Work From Anywhere (WFA) you want: our offices, your home, PJ’s Coffee, coffee shop, beach, it's up to you
  • Modern, green, and open office space with lounge areas, spacious lunchroom, free covered / secure motorbike parking, unlimited free PJ’s Coffee from our own coffeeshop downstairs
  • Working with our Diverse and Inclusive TRG community with colleagues WFA from across the globe
  • Strong culture to support your learning and development and growth
  • Multiple (12+) networking / collaboration / learning / training events each month
  • Training and certification support
  • Free access to our library (1000+ books), multiple online training portals/ universities/ academies
  • A competitive salary, 16 days annual paid leave, private health insurance
  • Full social insurance payment based on your salary even during your probation period

What you need

  • An infinitely curious and open mind
  • A passion to learn and grow
  • Adoption of our core values
  • Knowledge of SQL (.NET) and latest IT trends
  • Excellent communication skill (both verbal and written) combined with the ability to work well with people
  • Strong logical, problem-solving, and organisation skills 
  • Relevant experience working as an Application Consultant or was an end-user of our solutions is a big plus

Or, know someone who would be a perfect fit? Let them know!

Department

Benefits and perks

We know our employees are our greatest assets. That’s why we’re committed to providing the best benefits for them, from competitive salaries to optimal health care offerings and paid leave policies.

 

Already working at TRG International?

Let’s recruit together and find your next colleague.

email
@trginternational.com
  • Andrew Turton
  • Bui Anh Tuan
  • Chau Nguyen Huong Thao
  • Dang Anh Chung
  • Dinh Pham Doan Tram
  • Doan Duy Binh
  • Do Thi Thu Thao
  • Duong Uyen Chi
  • Faiza Khan
  • Le Thi Hong Nhung
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