Position overview

Infor SunSystems is a modern, comprehensive financial accounting management solution designed to help international enterprises and fast-growing companies handle complex financial activities.

TRG is an Infor Gold Partner, and we believe this powerful solution can greatly benefit our customers and supercharge their digital transformation initiatives. Thus, we need an expert in software implementation like you.

You are passionate about delivering IT solutions that can help customers mitigate challenges and improve their key business processes. You strive to provide excellent customer service and often go out of your way to delight our customers.

You are the primary point of contact between our company and customers, the software expert, and a great project manager. Your in-depth knowledge and diverse skill sets enable you to determine how to best implement our software. You take pride in your work and take the lead to ensure your projects will run according to plan.

What does a successful Application (SunSystems) Consultant look like?

Pre-sales consultation

You will support our sales team during pre-sales to gain an understanding of the customer needs, work out a plan to implement our services and solutions to help mitigate their problems.

Uncover business problems
Acquire and examine customer needs and requirements
Develop an initial view of the solution
Prepare software presentation and demonstration that specifically address the customer problems
Define detail project implementation plans

Software implementation

You play a critical role in ensuring the implementation project is rolled out according to plan.

Business analysis and mapping
System installation and configuration
Data migration
End-user onboarding and training
User acceptance testing

Post-implementation support

You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.

You don't mind supporting customers whenever needed and be proactive in ensuring issues are promptly resolved and customers are happy.

Diagnose, research, analyse issues related to platform, software functionality, configuration, and data
Respond promptly to customers queries and feedback
Diligently walk customers through a series of actions to resolve issues and advise improvements
Follow up with customers to ensure all issues are fixed

What’s in it for you?

Independently Work From Anywhere (WFA) you want: our offices, your home, PJ’s Coffee, coffee shop, beach, it's up to you
Modern, green, and open office space with lounge areas, spacious lunchroom, free covered / secure motorbike parking, unlimited free PJ’s Coffee from our own coffee shop downstairs
Working with our Diverse and Inclusive TRG community with colleagues WFA from across the globe
Strong culture to support your learning and development and growth
Multiple (12+) networking / collaboration / learning / training events each month
Training and certification support
Free access to our library (1000+ books), multiple online training portals/ universities/ academies
A competitive salary, 16 days annual paid leave, private health insurance
Full social insurance payment based on your salary even during your probation period

What you need