ABOUT THE ROLE

As Guest Experience Manager, you are the backbone of our daily operations. You will lead a team of baristas to deliver an exceptional guest experience, uphold PJ's service standards, and keep the store running smoothly - from inventory and waste control to events and team development. This is a hands-on leadership role for someone who loves coffee culture and thrives in a fast-moving, people-first environment.

MAIN RESPONSIBILITIES

• Own the shift from opening to closing and make sure the team and store are always guest-ready

• Coach and support baristas day-to-day, and guide trainees through their probation period

• Ensure every guest has a great experience and handle any issues promptly

• Plan and execute in-store events for 30 or more guests, from setup to service

• Monitor stock levels and place orders to keep daily operations running smoothly

• Complete daily and weekly reports on sales and inventory accurately and on time

• Minimise waste of milk, coffee, and other ingredients through good practices and team awareness

• Run regular knowledge-sharing and coffee culture sessions to keep the team sharp

• Ensure the store meets all food safety, hygiene, and service standards at all times

REQUIREMENTS

• 1 years of barista or F&B experience, with at least 3-6 months in a lead or senior role

• A hospitality mindset - you genuinely care about making people feel welcome

• Strong foundation in espresso brewing, milk techniques, and specialty coffee knowledge

• A natural leader who can motivate a team and hold standards with empathy

• Comfortable communicating in English with guests and in written reports

• Confident working with numbers - inventory counts, waste logs, and sales figures

• Flexible with shifts including weekends and public holidays

WHAT'S IN IT FOR YOU

• Clear growth path within store leadership and operations

• Free access to our 1,000+ book library and multiple online training portals

• Training and barista certification support

• Young, diverse, and dynamic team that genuinely invests in your growth

• Flexible working hours and shift scheduling

• Free covered and secure motorbike parking

• Competitive salary commensurate with experience

Interested? Reach out to us:

Thanh Dung

Zalo: 0369 628 361