ABOUT THE ROLE

As Guest Experience Manager, you are the backbone of our daily operations. You will lead a team of baristas to deliver an exceptional guest experience, uphold PJ's service standards, and keep the store running smoothly - from inventory and waste control to events and team development. This is a hands-on leadership role for someone who loves coffee culture and thrives in a fast-moving, people-first environment.

MAIN RESPONSIBILITIES

• Support daily store operations and ensure the café is ready for service

• Lead and assist baristas during your shift

• Deliver friendly and professional customer service

• Help resolve customer concerns and ensure a positive experience

• Monitor stock levels and report replenishment needs

• Assist with inventory counts and daily reporting

• Support training and onboarding of new team members

• Maintain cleanliness, food safety, and hygiene standards

• Assist with in-store promotions and community events when required

REQUIREMENTS

• At least 6 months of experience in a café, coffee shop, or F&B environment

• Previous experience as a senior barista or shift leader is a plus

• Basic knowledge of espresso preparation and milk steaming

• Positive attitude and customer-focused mindset

• Good communication and teamwork skills

• Comfortable with basic inventory tracking and simple reports

• Able to work flexible shifts, including weekends and public holidays

• Basic English communication is an advantage
  

WHAT'S IN IT FOR YOU

• Clear growth path within store leadership and operations

• Free access to our 1,000+ book library and multiple online training portals

• Training and barista certification support

• Young, diverse, and dynamic team that genuinely invests in your growth

• Flexible working hours and shift scheduling

• Free covered and secure motorbike parking

• Competitive salary commensurate with experience

Interested? Reach out to us:

Thanh Dung

Zalo: 0369 628 361