Overview

We’re looking for a proactive and technically skilled IT Support Specialist to join our team. This role is ideal for someone with 1–3 years of experience in IT support, who is confident working with internal users and providing external client support as needed. You will manage daily support operations, maintain IT infrastructure, and assist in systems administration, with the opportunity to grow your skills in networking, databases, and cloud technologies.

Key Responsibilities

🛠 Technical Support

• Provide first- and second-line technical support to internal staff and external clients (on-site and remote).

• Troubleshoot hardware, software, and network-related issues (PCs, printers, email, VPN, etc.).

• Resolve support tickets in a timely manner and ensure proper documentation of solutions.

• Guide users on best practices and basic training on IT systems and tools.

🌐 Network & Systems Administration

• Monitor and maintain local and remote network environments (LAN, VPN, routers, firewalls).

• Assist with configuration, security, and performance tuning of networking equipment.

• Administer user accounts, permissions, and file access on internal systems.

• Assist in applying internal security controls (e.g., EDR, MFA, backup policies)

• Monitor antivirus logs, security alerts, and patch management.

🗄 Database Support

• Perform basic database administration: user access, backup, and restore tasks.

• Assist with query analysis and performance troubleshooting.

• Support integration of internal tools with SQL-based systems.

☁ 📋 Documentation & Inventory

• Maintain IT documentation, SOPs, and asset inventory (hardware/software).

• Support internal and external audits by preparing IT reports and evidence.

Qualifications

✅ Required

• 1–3 years of experience in IT support or system/network administration.
• Strong knowledge of networking (TCP/IP, DNS, VPN, firewalls).
• Experience working with Windows OS, Microsoft 365, and basic server operations.
• Hands-on with SQL databases (querying, permissions, maintenance tasks).
• Good communication and problem-solving skills.
• Fluency in English is essential; proficiency in Vietnamese is an advantage.

💡 Preferred / Advantage

• Knowledge or experience with cloud platforms (Microsoft Azure or AWS) is an advantage.

• Familiarity with ITSM tools (Freshdesk, Jira, etc.).

• Basic scripting (PowerShell, Bash, Python) for automation is a plus.

• Certifications like CompTIA Network+, CCNA, Microsoft or AWS Certified Cloud Practitioner are a bonus.

Work Environment & Benefits

• Exposure to modern IT environments and learning opportunities across infrastructure and cloud.

• Friendly and supportive team culture.

• Training support and career development path.

• Top 1% Arabica coffee beans and other refreshing beverages from our F&B brand downstairs - PJ’s Coffee, just for you, and it’s on the house! No more wasting your money on morning coffee!

• 16 paid days off per calendar year for Vietnamese staff and 2 additional paid holiday days off for Christmas (24th & 25th December).

• TRG will pay full social insurance based on your salary even during your probation period. And your probation pay is equal to your official salary.

• Working with our diverse and inclusive TRG community with colleagues WFA from across the globe.

• Multiple (12+) networking/collaboration/learning/training events each month.

• Free access to our library (1000+ books and still counting), multiple online training portals/universities/academies.

• Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network.

Recruitment Process

Apply via our Career page --> Pre-hire assessments & Hireflix screening interview (received via email right after your application submission on our career site, please complete them within 3 days) --> HR round --> Line Manager round

This is an exciting opportunity for a motivated individual who wants to impact user satisfaction and growth in an innovative learning environment. If you thrive in a user-focused, growth-oriented setting, we'd love to hear from you!