Benefits and perks
We know our employees are our greatest assets. That’s why we’re committed to providing the best benefits for them, from competitive salaries to optimal health care offerings and paid leave policies.
Position overview
TRG is an Infor Gold Partner, and we believe the right IT solution can significantly benefit our customers and supercharge their digital transformation initiatives. Our mission is to ensure clients always function smoothly, efficiently without running into any issues. But errors do occur. That's when you come in and save the day.
As an Application Support Consultant, you are representing our TRG brand when working with clients. Therefore, a strong customer service background is highly favourable as you will act as the initial point of contact for any queries, concerns, problems associated with software and systems.
You will be diagnosing problems experienced by our clients, troubleshooting and assisting them to overcome those challenges. When not assisting customers, your time is dedicated to writing procedural documents for both internal and external use and deepening knowledge about TRG's software, services, tools to better respond and advise clients.
What does a successful Sunsystems Support Consultant look like?
Master of software and operating systems with a client-centric mindset
You will be supporting customers using a variety of tools (email, chat, Zoom / teams even a telephone) to troubleshoot queries regarding software errors, software usage, or any difficulties in the day to day use of applications. Whilst keeping customers happy, you also need to ensure all works comply with the Service Level Agreement.
- Respond promptly to customers queries and feedback
- Communicate with customers to get to the root cause of their problems
- Cooperate with other departments to resolve application defect issues and escalate advanced requests
- Diligently walk customers through a series of actions to resolve issues and advise improvements
- Follow up with customers to ensure all issues are fixed
- Cooperate with other departments to deliver managed services
- Document user problems using TRG’s online support management system
- Develop an in-depth understanding of TRG’s products
What’s in it for you?
- Independently Work From Anywhere (WFA) you want: our offices, your home, PJ’s Coffee, coffee shop, beach, it's up to you
- Modern, green, and open office space with lounge areas, spacious lunchroom, free covered / secure motorbike parking, unlimited free PJ’s Coffee from our own coffee shop downstairs
- Working with our Diverse and Inclusive TRG community with colleagues WFA from across the globe
- Strong culture to support your learning and development and growth
- Multiple (12+) networking / collaboration / learning / training events each month
- Training and certification support
- Free access to our library (1000+ books), multiple online training portals/ universities/ academies
- A competitive salary, 16 days annual paid leave, private health insurance
- Full social insurance payment based on your salary even during your probation period
What you need
- An infinitely curious and open mind
- A passion to learn and grow
- Adoption of our core values
- Excellent problem-solving, negotiation, and interpersonal skills
- Effective in time management and task prioritisation
- A genuine passion for delighting customers
- Excellent communication skill (both verbal and written) combined with the ability to work well with people
- Strong logical, problem-solving, and organisation skills
- Relevant knowledge in Accounting/ Finance and experience working as an Application Consultant or was an end-user of our solutions is a big plus
- Fluent in English and Vietnamese
- You're in GMT +7, +3, +2, +1, +0, -6, -7 timezone
Or, know someone who would be a perfect fit? Let them know!
