Operations Intern

Considering a career in F&B? Put your passion for F&B into developing and leading our teams to deliver exception customer service. Join us today!
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Position overview

We love coffee and we’re looking for a professional, who is passionate about making a good cup of coffee, and cares about the customers they're serving. If this is also your career goal, then welcome to PJ's Coffee Vietnam, we've been waiting!

As an operations intern, you will be assisting other senior team members in a multitude of activities, ranging from sales and marketing to employee engagement and development.

Please note: This is an unpaid internship.

What does a successful Operations Intern look like?

This internship is customisable to best fit your career goal. You can choose to experience all roles, or dedicate to a specific role of desire. 

Your responsibilities include but not limited to:


Process Improvement 

Assist in the documentation of all current back office and in-store processes and propose improvements.

  • Document and assist with the purchasing process, stock count, and warehouse management
  • Generate and review operation-related, routine reports (e.g., Payable reports, Usage reports)
  • Assist with sales forecasts and give recommendations
  • Review and ensure write off, transfer entries are recorded correctly
  • Assist with staff training
  • Design internal newsletters to update staff with upcoming news and events


Sales Support

You will be collaborating with internal teams and vendors, suppliers to carry out various sales-related activities. Additionally, you will be maintaining the accuracy of financial records, purchasing orders, stock requests and information across all accounting and inventory systems.

  • Maintain and update POS and inventory systems
  • Assist with sales forecasts and give recommendations
  • Assist in updating staff timesheet
  • Work with external partners (food delivery platforms, ecommerce marketplaces, suppliers) to update menus, pricing, product information, etc.
  • Assist in planning and execution of promotions to increase sales
  • Seek new prospects for PJ’s catering services
  • Assist in organising events and following up post-events


Learning & Development 

Work with Operations Manager and the management team to plan and execute programs, activities to further develop our current teams and keep them up-to-date with changing regulations in the F&B industry.

  • Assist in the monthly store audit and propose improvements
  • Research and design training courses 
  • Organise and facilitate employee engagement activities



Organise, execute, and manage marketing campaigns for all stores.

  • Plan and execute new F&B combos, promotions
  • Organise POSM, events
  • Write content for website, blog, social channels

What’s in it for you?

  • Modern, green, and open office space with lounge areas, spacious lunchroom, free covered / secure motorbike parking
  • Working with our Diverse and Inclusive TRG community with colleagues WFA from across the globe
  • Strong culture to support your learning and development and growth
  • Multiple (12+) networking / collaboration / learning / training events each month
  • Training and certification support
  • Free access to our library (1000+ books), multiple online training portals/ universities/ academies

What you need

  • A willingness to learn and grow
  • Knowledge in F&B industry and/ or customer service
  • A genuine passion for coffee and delighting customers
  • Well-organised, detail and result-oriented, and able to multitask
  • A proactive and adaptive team player
  • Proficient in various computer software such as Microsoft Office Suite, inventory management, order fulfilment, etc.
  • Comfortable with speaking and writing in English


Or, know someone who would be a perfect fit? Let them know!


Benefits and perks

We know our employees are our greatest assets. That’s why we’re committed to providing the best benefits for them, from competitive salaries to optimal health care offerings and paid leave policies.


Already working at TRG International ?

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