Customer Service Executive

Love to help people find the answers they've been looking for? Demonstrating what an excellent customer service executive looks like by keeping clients happy and fine-tuning your skill sets.
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Position overview

As a Customer Service Executive, you are representing our TRG brand. You will act as a liaison, a contact point for any issues and requests from clients.

You love to work with people and try your best to accommodate every call for support. Thus, communication skill, patience, empathy, and a customer-centric mindset are critical elements to help you succeed in this role.

You will be exposed to endless opportunities to work directly with clients both in-person and virtually. You will also collaborate with our team of Consultants, the experts in charge of implementing software for our clients, as well as our suppliers and vendors.

We are looking for an enthusiastic individual who is willing to go the extra mile to maintain customer satisfaction. And we believe you have what it takes to excel in this role. Join our growing team today!

What does a successful Customer Service Executive look like?

Customer Care

You act as the initial point of contact for every incoming inquiry, feedback, and support request from clients. Thus, as a customer-oriented person, you deliver the highest quality customer services and ensure every client is accommodated and satisfied.

  • Promptly resolve incoming inquiries
  • Escalate requests to proper staff in charge
  • Follow up on activities and inquiries to ensure problems are fully resolved
  • Keep records of all activities in our Customer Service system
  • Coordinate with Consultants for customer site visits and/ or system audits
  • Follow up for customer feedback post-support

Sales Admin

You connect the Sales and Customer Service departments to maintain accurate sales records and customers are satisfied. These tasks are primarily administrative-related, but they require you to understand our sales process.

  • Update/ Issue serialisation codes for clients both under/ non-maintenance contracts
  • Remind, renew maintenance contracts
  • Administrative responsibilities include issuing PO, payments, requests for documents, etc.
  • Generate ad-hoc reports

What’s in it for you?

  • Independently Work From Anywhere (WFA) you want: our offices, your home, PJ’s Coffee, coffee shop, beach, it's up to you
  • Modern, green, and open office space with lounge areas, spacious lunchroom, free covered / secure motorbike parking, unlimited free PJ’s Coffee from our own coffee shop downstairs
  • Working with our Diverse and Inclusive TRG community with colleagues WFA from across the globe
  • Strong culture to support your learning and development and growth
  • Multiple (12+) networking / collaboration / learning / training events each month
  • Training and certification support
  • Free access to our library (1000+ books), multiple online training portals/ universities/ academies
  • A competitive salary, 16 days annual paid leave, private health insurance
  • Full social insurance payment based on your salary even during your probation period

What you need

  • An infinitely curious and open mind
  • A passion to learn and grow
  • Adoption of our core values
  • Experience working in similar role or the IT industry is a plus
  • Strong phone handling skills
  • Familiarity with CRM systems and practices
  • A highly adaptable team player with a detailed-oriented mindset and excellent interpersonal skills
  • Excellent time-management and organisational skills
  • Fluent in English and Vietnamese in both verbal and written communication

Or, know someone who would be a perfect fit? Let them know!

Benefits and perks

We know our employees are our greatest assets. That’s why we’re committed to providing the best benefits for them, from competitive salaries to optimal health care offerings and paid leave policies.

 

Already working at TRG International?

Let’s recruit together and find your next colleague.

email
@trginternational.com
  • Andrew Turton
  • Bui Anh Tuan
  • Chau Nguyen Huong Thao
  • Dang Anh Chung
  • Dinh Pham Doan Tram
  • Doan Duy Binh
  • Do Thi Thu Thao
  • Duong Uyen Chi
  • Faiza Khan
  • Le Thi Hong Nhung
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